Support
How to contact us about Guitar Trek (web and iOS app), and answers to common questions.
Contact us
To report a problem or ask a question, please email us at the address below. Including your device model, your iOS or browser version, and the app version helps us look into it faster.
Q. How do I delete my data?
In the App's Settings, "Delete Account and Data" deletes your account along with all progress and play history stored on our servers. Deletion cannot be undone. Afterwards, the App returns to the first-launch screen.
Deleting the App from your device (or clearing your browser data for the web version) does not delete the data on our servers. Because your anonymous ID is stored only on your device, once it is deleted we cannot confirm which data is yours and cannot delete it. To erase your data, use "Delete Account and Data" before deleting the App.
Q. How do I stop sharing play data?
Turn off "Share play data for analysis" in the App's Settings. We stop collecting from that point on. Data collected before that is not deleted automatically; to erase it, use "Delete Account and Data". You can turn sharing back on anytime.
Q. Can I transfer my progress to a new device or browser?
Not in the current version. Progress cannot be moved to another device or browser, so you will start from the beginning there.
Q. What is my play data used for?
We use it to analyze and improve the questions and the learning experience, and in the future to tailor questions to your weak spots. We never use it for ads or tracking, and we never sell it. See our Privacy Policy for details.